Refund policy
We want every purchase to meet your expectations. If you are not fully satisfied with your order, you may request a return under the conditions outlined below.
Return Period
Returns may be requested within 30 days of the delivery date.
Return Requirements
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, labels, and accessories.
- Be free from damage, excessive wear, or alteration.
- Be returned in a resalable condition.
Returns that do not satisfy these requirements may not qualify for a refund.
Non-Returnable Products
The following items are generally excluded from returns:
- Customized or personalized products.
- Gift cards.
- Digital downloads or software.
- Clearance or final sale items.
- Products that have been used after delivery.
Refund Process
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued using the original payment method. The processing time depends on your payment provider and financial institution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please keep the product and original packaging until the issue has been reviewed.
Return Shipping
Unless otherwise required by applicable law or the return is caused by our error, return shipping costs are the responsibility of the customer.